Shipping & Returns Policy
Shipping
Personalised Items
Please allow up to 7 days processing time + additional 3 weeks until delivery (Sometimes less). Please only email us asking where your order is if the designated delivery time has passed. If we know there is going to be a delay, due to busy periods etc. we will always try to inform you ahead of time.
All sales are final on custom pieces.
Returns Policy
We accept returns up to 14 days after receiving your item.
Please contact us if you would like to return an order.
Please note personalised orders and earrings are non-returnable
kennedy@imagegang.co.uk
We are not able to resend orders that are returned to us by Royal Mail or their international delivery partners. If your order is returned to us you will be refunded for the item total. Please note delivery costs are non-refundable unless we are liable for mistakes on the shipping label. If your order is personalised you will be responsible for redelivery costs.