Shipping
We aim to process all orders within 48 working hours, however this is subject to change during busy periods such as Christmas and sale periods.
Once your order has been processed and dispatched you will be notified via email.
We deliver to all UK mainland address, Isle of Man, Isle of Wight, Northern Ireland and Republic of Ireland, Scottish Highlands and Islands. Deliveries will arrive between 9am and 6pm, Monday to Friday excluding Bank Holidays.
All items are sent First Class signed for via Royal Mail.
UK Next Day and ROW Express service via DPD.
International deliveries are sent tracked via Royal Mail.
DPD next day deliveries are made Monday to Friday only.
Please note that delivery times are there as an indication and Image Gang cannot be held responsible for delays once an item has been dispatched.
Please note that if you give an incorrect address at checkout we are not liable and if the item is returned to us you will be responsible for any redelivery costs.
UK Standard Delivery (2-3 working days) - £2.99
UK Next Day Delivery (If ordered before 1pm. Valid Monday - Friday) - £5
International Delivery (10-14 working days) - £9.50
Personalised Items
Please allow up to 7 days processing time + additional 3 weeks until delivery (Sometimes less). Please only email us asking where your order is if the designated delivery time has passed. If we know there is going to be a delay, due to busy periods etc. we will always try to inform you ahead of time.
All sales are final on custom pieces.
Returns Policy
Please note personalised orders and earrings are non-returnable
We accept returns up to 14 days after receiving your item.
Please contact us if you would like to return an order.
Liz@imagegang.co.uk
For orders that are returned to us by Royal Mail or their international delivery partners, we will contact you to give the option of paying for a reship. If we do don't hear from you within seven days we will refund the order, excluding personalised orders. Please note delivery costs are non-refundable unless we are liable for mistakes on the shipping label.
